Q. Does IRS provide free tax information and services?

A. Yes. Refer to Tax Topic 101, IRS Services, or Publication 910, Guide to Free Tax Services, which describes the IRS publications and the free tax information services you can receive throughout the year.

Q. Do you have assistance for taxpayers with disabilities?

A. Yes. Here are some of IRS' services: Tax Topics on the IRS web site are compliant with the International Conference On Auditory Display (ICAD) when you download to adaptive computer equipment. Special telephone assistance is available during normal business hours for hearing impaired individuals through TDD equipment, allowing the hearing-impaired person to communicate with a tax assistor in either English or Spanish. The toll-free number for this service is 1-800-829-4059. Also, braille materials for the visually impaired are available at regional libraries that have special services for persons with disabilities. For additional information on these subjects and other areas that may affect persons with disabilities, refer to Tax Topic 102, Tax Assistance for Individuals with Disabilities and the Hearing Impaired, or Publication 907, Tax Hightlights for Persons with Disabilities.

Q. I am starting a small business. What assistance can IRS give me?

A. If you are starting or already have a small business and need information on taxes, recordkeeping, accounting practices, completing Federal business and employment tax returns, and meeting other Federal tax obligations, there is help available. Much of the assistance is free. The service is called Small Business Tax Education Program, or STEP. You can find out more about this program for small business by referring to Tax Topic 103 or mailing the interest form in Publication 1057, Small Business Tax Education Program Brochure, to the nearest IRS Taxpayer Education Coordinator. In addition, the IRS has assembled a business tax kit, Publication 454-A, which contains various forms and publications for persons in business or for those starting a business.

Q. I received an IRS notice. I've contacted the IRS at least three times about it, but the problem still hasn't been fixed. What can I do?

A. Call your local IRS office and ask for Problem Resolution assistance. Persons with impaired hearing who have access to TDD equipment may call 1-800-829-4059.

Q. Are copies of tax forms available at local libraries?

A. If you need tax forms or would like instructions for completing your federal income tax return, your local library may have just what you need. For further information, refer to Tax Topic 105, Public Libraries - Tax Information Tapes and Reproducible Tax Forms.

Q. Is there any special assistance available on unresolved tax matters which are creating a hardship?

A. If you are suffering, or about to suffer a significant hardship because of the way Internal Revenue laws are being carried out, you may ask for special help from the IRS' Problem Resolution Office. Refer to Tax Topic 106, Hardship Assistance Applications.

Tax Topics & FAQs | Tax Help Archives | Home