September 24, 1998
New IRS Mission Statement
Emphasizes Taxpayer Service
WASHINGTON - The Internal Revenue Service on Thursday unveiled
an overhauled mission statement to reflect the agency's new emphasis
on serving taxpayers.
The new statement is simple and direct. The IRS mission is to
"provide America's taxpayers top quality service by helping them
understand and meet their tax responsibilities and by applying the
tax law with integrity and fairness to all."
The new language represents the new direction for the IRS, which
is working to transform itself into a customer-oriented
organization. The mission also reinforces the agency's duty to
administer the tax laws fairly for everyone.
"This mission statement reflects the new attitude at the IRS,"
said Charles 0. Rossotti, Commissioner of Internal Revenue. "Our top
priority is putting the interests of the taxpayers first, and this
is spelled out simply and clearly in the mission statement."
The pledge will serve as a daily reminder to people both inside
and outside the IRS about the agency's mission. The 27-word
statement will be prominently featured on 1998 tax publications, at
IRS offices around the country and on the agency's website.
"Words alone aren't going to change the IRS, but this serves an
important purpose," Rossotti said. "The mission statement will be a
reminder that we must be dedicated on a day-in, day-out basis to
serving taxpayers. This is just one of the steps that we need to
The new mission statement was mandated by the IRS Restructuring
and Reform Act approved by Congress and signed July 22 by President
Clinton. The legislation required the IRS "to review and restate its
mission to place a greater emphasis on serving the public and
meeting taxpayers' needs."
The IRS circulated drafts of a new mission statement in July and
August. The document was finalized after receiving comments from a
variety of sources, ranging from public feedback on the agency's
Internet site to suggestions from tax professionals and IRS
The final mission statement underscores the agency's efforts to
help individuals while ensuring that all taxpayers are served the by
agency's commitment to apply the law fairly to all.
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