April 13, 1998
Last-Minute Telephone Assistance Available
WASHINGTON - The Internal
Revenue Service's toll-free telephone help lines will be staffed around the clock on April
15 to help taxpayers who have questions or need assistance before the midnight filing
deadline. The help lines will be available continuously from 7:00 a.m. on Tuesday, April
14, through midnight on Wednesday, April 15, local time. Taxpayers can call the IRS help
line at 1- 800-829-1040.
The IRS expects to receive over 600,000 calls to the help line
on April 14 and 15.
"Extending our help line hours will make it easier for
people to get last minute assistance," said Charles 0. Rossotti, Commissioner of
Internal Revenue. "The special hours are one of the ways in which we have recently
improved service to taxpayers."
This year, the IRS provided Saturday customer service at over
150 offices nationwide during the last six weeks of the filing season. It also held
special Problem Solving Days for taxpayers to meet face-to-face with IRS employees to
resolve longstanding problems.
In addition, the IRS nearly doubled its telephone service
hours, from 50 to 96 hours a week. This increased accessibility has resulted in 16 million
fewer busy signals for callers. Starting on January 5, 1999, the IRS will offer 24-hour
phone service throughout the year.
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