December 04, 1990
IRS & NTEU Recognize Quality Achievements
WASHINGTON - During the three years it has been tested in the San Francisco
district, "one-stop account service" has allowed that Internal
revenue Service district to resolve over 80 percent of taxpayers'
account-related inquiries the same day and has saved the IRS almost
$1.2 million. At the Austin Service Center, improvements in
procedures for assessing estimated tax penalties have save $1.6
million a year.
In Houston, changes in the way the IRS processes bankruptcy
cases have allowed that district to reduce the amounts owed for
administrative taxes due under Chapter 11 of the bankruptcy code by
$7 million. And thanks to a recommendation from the Southeast
region in Atlanta, soon taxpayers seeking an extension of time to
file their tax returns will not have to file a separate extension
form. Taxpayers will save the time and effort of filing extension
forms, and the IRS will not have to process the 5 to 6 million
extension requests filed each year.
The four teams of IRS employees who came up with these ideas
are being honored this week at the first IRS/National Treasury
Employees Union Joint Quality Conference. The three-day conference,
Dec. 4 through 6, 1990, is being held at the Holiday Inn Crowne
Plaza in Arlington, Va.
Also being recognized at the conference are individual IRS
employees and joint quality councils who have made extraordinary
contributions to the IRS/NTEU cooperative effort to make the IRS the
quality leader in government. Breakout group discussions during the
conference will cover various aspects of the quality improvement
Speaking at the conference are IRS Commissioner Fred Goldberg
and NTEU President Robert Tobias. John A. Swaim of the Xerox
Corporation is the keynote speaker. Xerox received the 1989 Malcolm
Baldridge Award, recognizing excellence in the area of quality.
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