January 01, 2000
Free Tax Assistance
Fast and reliable assistance for the 2000 tax filing season is as close
as your personal computer, your telephone or your fax machine. A user-friendly
web site and toll-free help lines will make it easier than ever to access the
5,000-plus tax products and services offered by the Internal Revenue Service.
For those taxpayers with Internet access, the IRS home page has links to forms,
publications and lots of helpful information. Throughout the 2000 filing season,
telephone assistance will be available 24 hours a day/seven days a week. If
you prefer to drop by an IRS office, Saturday hours have been expanded at 274
Of course, the first place to look for answers to tax season questions is
your 1999 tax package. It contains tips for avoiding common mistakes and guidance
for taxpayers who need help.
Tax Help On-Line
The IRS Web site had more than 1 billion hits in 1999, with taxpayers downloading
more than 87 million forms, publications and a variety of topic-oriented tax
information. Anyone with Internet access can receive:
- tax forms, instructions, and publications
- the latest tax information and tax law changes
- tax tables and rate schedules
- Publication 17, "Your Federal Income Tax"
- all TeleTax topics
- answers to the most frequently asked tax questions
- a library of tax regulations
- the weekly Internal Revenue Bulletin, containing revenue rulings, revenue
procedures, notices, announcements, proposed regulations and final regulations
Taxpayers can access the IRS Web site at www.irs.gov.
Tax Assistance By Telephone
Need a form? Call the IRS special forms order line or try IRS TaxFax. Checking
on a tax refund? Call the TeleTax line for quick service. Still need help? The
IRS tax assistance phone service has expanded hours.
Tax Assistance --1-800-829-1040
Taxpayers who canít answer their tax questions by reading the tax form instructions
or the free tax publications can call the IRS for help. Telephone tax assistance
is available 24 hours a day, seven days a week. Beginning in January, Spanish-speaking
taxpayers can also receive tax assistance by calling the 1-800-829- 1040 number.
This service will be available 16 hours a day, Monday through Saturday.
Recorded Tax Information --1-800-829-4477
TeleTax has more than 140 topics available 24 hours a day using a Touch-Tone
phone. Taxpayers can call 1-800-829-4477 toll-free to hear recorded information
on tax subjects such as earned income credit, child care/elderly credit, dependents,
innocent spouse relief or other topics such as electronic filing, which form
to use, or what to do if you can't pay your taxes. More than 11 million taxpayers
used TeleTax last year for recorded tax information. TeleTax topics are also
available on line at the IRS Web site.
Forms and Publications --1-800-TAX-FORM (1-800-829-3676)
Free copies of current and prior year forms, instructions and publications
are available by calling the IRS. Your order should arrive within 10 days.
Forms by Fax --(703)368-9694
Taxpayers can receive about 150 different tax forms 24 hours a day by calling
IRS TaxFax. In addition to forms and instructions, copies of TeleTax topics
and small business newsletters are available. Taxpayers must call from the telephone
connected to the fax machine to use this service.
Automated Refund Information --1-800-829-4477
Automated tax refund information is available on the TeleTax system from
7 a.m. to 11 p.m. ET Monday through Friday and from 7 a.m. to 4 p.m. ET on Saturdays.
Taxpayers should wait at least four weeks after filing a return before calling
to check on the status of a refund.
Forms, publications and tax help are available at more than 400 IRS offices
nationwide. During the 2000 filing season, walk-in service will be offered on
14 Saturdays -- January 15 through April 15 -- at 274 sites. From January 29
through February 26, the focus of the Saturday sessions will be the Earned Income
Tax Credit (EITC). Some of the most requested tax forms, instructions and publications
are also available at many post offices and libraries.
The 1999 federal tax forms CD-ROM contains more than 2,500 tax products
including forms instructions, and topic-oriented tax information. Users can
electronically search, view on-screen or print any of the items contained on
the CD. Buy the CD-ROM on the Internet at www.irs.gov/cdorders for $16 (plus
a $5 handling fee) and save 35%, or call 1-877-CDFORMS (1-877-233-6767) toll-free
to buy the CD-ROM for $23 (plus a $5 handling fee).
Millions of taxpayers were assisted last filing season at more than 18,000
IRS Volunteer Income Tax Assistance sites and Tax Counseling for the Elderly
sites. These volunteer programs are set up in shopping centers, libraries, churches
or community centers. Taxpayers should check their local newspapers to find
these site locations.
The IRS Taxpayer Advocate Service provides assistance to taxpayers whose
problems are not resolved through normal IRS channels. There is a National Taxpayer
Advocate, an advocate in each service center and at least one local advocate
in each state.
Taxpayers with unresolved problems may reach the Taxpayer Advocate Service
by calling (toll-free) 1-877-777-4778. Around-the-clock service is available
except on holidays. In addition, the IRS will continue to hold Problem Solving Days in 2000. Dates and locations are available on the IRS Web site at www.irs.gov and are publicized by local media.
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