July 31, 2000
New Agency-Wide Shared Services Begins at IRS
WASHINGTON - As part of the Internal Revenue Service reorganization,
the new Agency-Wide Shared Services (AWSS) began work Monday to provide
nationwide support for the tax agency.
The organization will unify IRS operations that include procurement,
facilities, real estate, personnel, and Equal Employment Opportunity and
diversity issues. AWSS will be a key component supporting the IRS
“We’ve designed our organization to help the rest of the IRS provide
world-class service to taxpayers,” said William E. Boswell, AWSS Chief.
Boswell will lead the group, along with AWSS Deputy Chief Gregory D.
Rothwell. They will oversee a nationwide staff of more than 5,000 IRS
employees and a budget of $1.3 billion.
AWSS will be aligned to serve the tax agency in several ways:
Several functions, such as Facilities Management and EEO and
Diversity Field Services, will report to AWSS headquarters in
Washington while working in IRS offices around the country.
Some AWSS functions will be dedicated to specific parts of the new IRS
organization. For example, the four new IRS Operating Divisions will
be assigned their own personnel offices from AWSS.
In the next few years, Boswell said AWSS will continue to evolve and
build its capabilities and improve its procedures. “We envision AWSS as a vital
part of the new IRS,” Boswell said.
The new AWSS is part of a broader IRS reorganization to transform the
tax agency from a geographic-based organization to a customer-focused agency
built around the specialized needs of taxpayers.
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